Questions ?

Is it possible to order a product that is ‘Sold out’/'Out of Stock'?

Although its not available for order currently, you can get in touch with Matkatus customercare regarding the availability of the product. They can be reached by email @ custemercare@matkatus.com or on phone +919500076418. Subscribe to the Matkatus newsletter to get product updates so that you don’t lose out these lovely products in future.

I want custom length of the fabric that is present in Running material/Blouse section. What should I do?

Email customercare@matkatus.com with product image or SKU id with the required length. We will get back to you with the availability and pricing.

Do you do blouse stitching?

Yes. We do blouse stitching for fabrics got from Matkatus. Get in touch with us @ customercare@matkatus.com

Can I get a discount for my purchase at Matkatus?

Matkatus follows a “Fixed Price” policy.  In case of any discounts or offers, it will be mentioned on the home page.

How do i know if my order is confirmed or not?

In case of online payment orders, once your payment is successfully done you will be receiving a confirmation mail for your order to the email address mentioned while ordering. In this mail you will be provided with a unique Order ID for your reference, a listing of the items you have ordered and an expected time of delivery. 

In case of Cash on delivery orders, you will receive a confirmation email from Matkatus. Matkatus customercare team will also get in touch with you to get your confirmation before processing the COD order.

Is it necessary to have a Matkatus account to shop?

No. It’s not necessary to have a Matkatus account to shop and purchase items. You can do a guest checkout. But we would recommend you to have one to view your order history in future.

I forgot my password. Is there any way that I can get it back?

Absolutely Yes. You can click on “Forgot Password” and a new password will be sent to your registered email id. 

I tried “Forgot password” option, the new password is also not going through. What should I do?

Did you copy/paste the new password received and tried it? If Yes. Do not copy/paste as special characters can also be copied. please key in the new password and check. If you are still facing issues drop a email to customercare@matkatus.com

You need not have to wait for this to be fixed to place an order @ matkatus, do a guest checkout and still you can place an order.

I want to gift my family/friends with gift cards from Matkatus. Is there any provision for the same?

You can buy e-gift cards from Matkatus. Drop us a email with details of the gift amount and recipient details to customercare@matkatus.com and we will get back to you with the details.

My order hasn’t gone through but my money has been debited from my account. Now what should I do?

Please e-mail us @ customercare@matkatus.com with details of the amount deducted and order details.

If we have received the money – We will update your order from incomplete to completed status and will process your order.

If we haven’t received the money – We will intimate you with the reference/transaction number. Normally this get refunded to your account automatically from your bank. If not you can check with your bank with the transaction details shared. 

What are your international shipping rates?
 
International shipping rate is calculated based on the weight of the products present in your cart while ordering. 
During checkout process at stage 3 "Your Order Summary", you will see the shipping charges for your shipping address.
We mostly ship through DHL, FedEx and India Post Speed Post.
 
I reside outside India. Can I ship the order to my Indian address?
Yes. You we can ship your order to the given shipping address. Make sure you update billing address as your international address while ordering.
Inform the receiver residing at the shipping address regarding the order placed. If not informed there is a possibility that they can decline the package during delivery.
 
Can I pay through Paypal?
Yes. You can pay through paypal if you meet below requirement.
Billing address - International address and Shipping address - International address - Yes. You can pay through Paypal
Billing address - International address and Shipping address - Indian address         - Yes. You can pay through Paypal
Billing address - Indian address         and Shipping address - Indian address         - No.  You can't pay through Paypal