Questions ?

I have issues/queries with the upgraded website

If you have any queries or issues in the new upgraded look, please click on this link, Click Here 
If you still continue to face any issues reach us through email @ customercare@matkatus.com  or on phone/WhatsApp +919500076418.

 

Is it possible to order a product that is ‘Sold out’/'Out of Stock'?

Although its not available for order currently, you can get in touch with Matkatus customercare regarding the availability of the product. They can be reached by email @ customercare@matkatus.com  or on phone/whatsapp +919500076418. Subscribe to the Matkatus newsletter to get product updates so that you don’t lose out on these lovely products in future.

 

Do you do blouse stitching?

Yes. We do blouse stitching for fabrics got from Matkatus. Get in touch with us @ customercare@matkatus.com

Can I get a discount for my purchase at Matkatus?

Matkatus follows a “Fixed Price” policy.  In case of any discounts or offers, it will be mentioned on the home page.

How do I know if my order is confirmed or not?

In case of online payment orders, once your payment is successfully done you will be receiving a confirmation mail for your order to the email address mentioned while ordering. In this mail you will be provided with a unique Order ID for your reference, a listing of the items you have ordered and an expected time of delivery. 

In case of Cash on delivery orders, you will receive a confirmation email from Matkatus. Matkatus Customer Care team will also get in touch with you to get your confirmation before processing the COD order.

Is it necessary to have a Matkatus account to shop?

No. It’s not necessary to have a Matkatus account to shop and purchase items. You can do a guest checkout. But we would recommend you to have one to view your order history in future and to make use of the wishlist.

I forgot my password. Is there any way that I can get it back?

Absolutely, Yes. You can click on “Forgot Password” and a re-activation mail will be sent to your registered email id. 

I tried “Forgot password” option, the new password is also not going through. What should I do?

Did you copy/paste the new password received and tried it? If Yes. Do not copy/paste as special characters can also be copied. Please key in the new password and check. If you are still facing issues, drop a email to customercare@matkatus.com

You need not have to wait for this to be fixed to place an order @ matkatus, do a guest checkout and still you can place an order.

I want to gift my family/friends with gift cards from Matkatus. Is there any provision for the same?

You can buy e-gift cards from Matkatus. Drop us a email with details of the gift amount and recipient details to customercare@matkatus.com and we will get back to you with the details.

My order hasn’t gone through but my money has been debited from my account. Now what should I do?

Please e-mail us @ customercare@matkatus.com with details of the amount deducted and order details.

If we have received the money – We will update your order from incomplete to completed status and will process your order.

If we haven’t received the money – We will intimate you with the reference/transaction number. Normally this gets refunded to your account automatically from your bank. If not you can check with your bank with the transaction details shared.